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Privacy Policy

This privacy policy sets out how Chaka Travel uses and protects any information that you give Chaka Travel when you use this website. Chaka Travel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Chaka Travel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11/05/2018.

What we collect

In order to provide holiday quotations and to manage and secure your booking we will collect a minimal amount of personal data, which is safely stored and processed on our internal systems in order for us to contact you. We promise therefore that any information you provide to us is used only for the specific purposes it was collected for, which consent was given.

We may collect the following information:

  • First name and last name
  • contact information including email address & telephone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We promise that data will only be collected and processed when absolutely necessary to do so and we will never rent, sell or otherwise distribute or make public your personal data.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To manage your account, holiday quote and booking.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • If you opt in, your email address, first name, last name and telephone number will be held within MailChimp’s database for as long as we continue to use MailChimp for email marketing or until such a time as you specifically request removal from the email list.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

About Our Web Server

chakatravel.com has secure hosting and all traffic (transferal of files) between our website and your Internet browser is encrypted and delivered over the latest industry standard and secure HTTPS.

If contacting chakatravel.com via a contact form or via email the data will be sent using email over SMTP (Simply Mail Transfer Protocol (SMTP). Our website is protected by SSL meaning that any communication sent from the website is encrypted before being delivered across the Internet. The email content is then decrypted by our local computers and devices.

Third Party Data Processor

Mailchimp is a carefully chosen third party data processor. You can find their privacy policy here.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, you can choose to not tick the box so that you do not receive any direct email marketing from Chaka Travel
  • All of our newsletters contain an unsubscribe link that you can click to unsubscribe from all future email newsletters.
  • Our emails also contain a link to manage your preferences within Mailchimp. This allows you to see the information stored and edit or update these as you wish.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@chakatravel.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

Chaka Travel
Alexander House
17 Ormeau Avenue
Northern Ireland UK,
Belfast, BT2 8HD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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