Golf Travel Group Limited booking conditions
Important information – Please read carefully, as it will help ensure that your expectations are met and that our commitment to you is within our control.
The website chakatravel.com is owned and operated by Golf Travel Group Limited (“we” or “us”), which is registered with company number 09924450 and has its registered office at Business Design Centre, 52 Upper Street, London N10QH.
We are a member of ATOL and have an Air Travel Organiser’s Licence (“ATOL”) (Licence number 11319). The booking conditions which apply to your booking will vary depending on the type of golf break you decide to book.
Weather Policy
Tee Times – Chaka Travel do everything possible to confirm your requested tee times, however hotels/golf courses do reserve the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative. Tee times are usually based on playing in four-balls and therefore you may be paired up with other golfers on the day. Resort courses are usually very busy in the high season and you should expect between a 4 and 4.5 hour round as a reasonable pace of play although this can be slower in extremely busy times. We cannot be held responsible for slow play on a golf course.
Playing Conditions – Although the standard of golf courses are inspected on a regular basis, their actual playing condition may vary from time to time. Course maintenance happens from time to time and often will be scheduled at such short notice, depending on weather, which means that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control and Golf Travel Group Limited cannot be held responsible for the condition of the course during your break.
Handicap Certificates – Some hotels/golf courses will require handicap certificates before accepting visitors, we will endeavour to advise you of at the time of booking and by stating on your booking confirmation. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. Golf Travel Group Limited cannot be held responsible in these circumstances.
Dress Code- Appropriate dress and footwear should be worn at all times on the course and in the clubhouse (as per the information included in your confirmation). Certain hotels require a dress code for dinner and this will be advised at the time of booking and in the extra notes on your booking confirmation. Golf Travel Group Limited cannot accept any responsibility for any ruling by the hotel/golf course if you or any of your group is unable to play or dine due to inappropriate attire.
Behaviour- When you book with Golf Travel Group Limited, you automatically accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid directly at the time to the hotel. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. We expect all our clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier in question are entitled, without prior notice, to terminate the break of the person(s) concerned.
In this situation, the person(s) concerned will be required to leave the hotel or other service. We nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Inclement Weather Policy -As adverse weather is inevitable during the course of the year hotels and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion.
In the event of this happening our Inclement Weather policy is as follows:
Prior to arrival date Details of each golf course’s inclement weather policy are available from our sales team – phone: 0800 233 5779
If requested to do so we will call and check the status of the golf course on your behalf. No refunds are available under any circumstance for cancellations made due to course closure.
During your golf holiday – Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. If you are unable to play golf on your holiday due to course closure we will, without guarantee and at the supplier’s discretion, try and obtain a partial refund or green fee vouchers for the golf element of the trip. It is however worth noting that we sell winter breaks at a discounted rate and so any refund will not be equivalent to the full green fee and with many of golf holidays breaks and tours the golf element can be included or considered complementary. Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final.
Section 1: UK & European Hotel Bookings Only
UK & European Hotel Bookings – This is where you book hotel accommodation with golf in the UK and the golf element forms part of the hotel’s facilities, for example the hotel has its own golf course. In arranging these bookings Golf Travel Group Limited act as an agent for the hotel and arrange for you to enter into a contract with the hotel.
Individually Made Bookings – If you have booked your travel arrangements separately (eg – a flight directly with an airline and a hotel through an accommodation booking website), these are unlikely to have any financial or legal protection under the 2018 Package Travel Regulations. However, you might have certain protection for the individual services in other ways – either through travel insurance or through booking with your debit or credit card. Please check with your providers as levels of protection vary.
Linked Travel Arrangement – This only has financial protection – and this is at a lower level than if you bought a package holiday. This protection only covers the insolvency of the company arranging the sale of the services making up the linked travel arrangement (i.e Online or High Street Travel Agent) and does not protect you from the failure of the companies actually supplying your travel arrangements, such as an airline. When you book your Holiday you will be issued an ATOL certificate. These are only issued if you have a flight included in your holiday that departs or returns back to the UK. At the bottom you will have your booking reference, date of issue, who is protecting the booking and their ATOL number. In the far corner you will see one of the following:
Please read the following booking conditions carefully as this is the contractual agent you will be bound by. Golf Travel Group Limited recommend that you print off a copy and keep them with your booking confirmation to avoid any doubt.
Golf Travel Group Limited: ATOL bonded – All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions below for further information or for more information about financial protection and the ATOL certificate you can visit www.caa.co.uk
Section 2: Applicable to every booking made through Golf Travel Group Limited
Accuracy: All reasonable effort has been made to ensure the accuracy of the information (including prices) on our website www.chakatravel.com, our email newsletters, our quotes, and in any promotional material or printed media outlets, changes and errors occasionally can occur. We will therefore always confirm the details of your chosen break (including the price) at the time you confirm your booking.
Price and Payment – Golf Travel Group Limited reserves the right to alter the price of any golf holiday, not limited to any pricing error, and we will advise you of the current price of the golf holiday before any booking or payment. Any reduction in prices due to special offers advertised will not apply to confirmed bookings after the confirmation. In order to confirm your chosen holiday, a deposit (amount as is advised to you by your reservation agent) per person must be paid at the time of booking. A non-refundable deposit of UK booking – £25.00 per person, European booking – £50.00 per person and for International booking – £100.00 per person must be paid at the time of the booking. Golf Travel Group reserves the right to ask for an additional amount for certain bookings where we need to pre-pay our supplier an additional sum to secure your booking, in particular where your booking includes a flight.
The balance of the price of your holiday must be paid no later than 16 weeks for all Golf Travel Centre Limited bookings. In some cases bookings may require full payment more than 16 weeks in advance of your golf break, in particular, bookings which include flights, however, this will be advised to you at the time of booking in every instance when required. Bookings made within 16 weeks must be paid in full at the time of booking. If the deposit, balance or final balance (as applicable) is not paid by the Balance Due Date, we, or where we are acting as an agent, reserve the right to cancel your booking and retain your deposit paid. You must pay the full balance by the balance due date notified to you (which is never less than 16 weeks before travel). within this date then up to 100%, cancellation costs may apply, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Golf Travel Group Limited may also apply our service fee for cancellation – Principal’s charge + £25 per person. The cost of your accommodation does not include any services that you may use or purchase whilst at the accommodation other than those specifically included in the price of your holiday, which is clearly set out in your booking confirmation. You must pay the hotel directly for such additional services. These may include spa treatments, purchases from pro shops and any meals and drinks not stated to be included in the breakdown of your holiday.
Payment methods – Payments can be made using both debit and credit cards including MasterCard, Visa, over the telephone through our sales and customer service teams. We also accept bank transfers as long as we receive them within our normal payment terms. Please clearly use your booking number as a reference for bank transfers. There are no surcharges for using personal debit or credit cards. We take diligent care to ensure our website is secure but, unless we have been negligent, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our website. By entering your payment details, you confirm that the credit or debit card is being used or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we will not be able to process your booking.
Booking and Confirmation of Booking: You can make a booking by telephoning our Sales office on 0800 233 5779, you can send your enquiry about any Golf Travel Group Limited holiday using our “enquire” facility on our website, plus contact via various social media outlets You must be 18 years or over to make a booking and all bookings are subject to availability. If you send us an enquiry about an offer of interest using our Enquire Now service, we will acknowledge receipt of your enquiry as soon as possible and then telephone or email you with availability and any other details you require. If you want to go ahead and book your holiday, we will take payment over the telephone, bank transfer or via your prefered payment method, After payment, we will then email you (or send by post, if requested) your booking confirmation, which will set out full details of your booking and show any remaining balance to be paid and the date by which it is due. For Package Bookings, whether by telephone, by email or online, a contract between you and Golf Travel Group Limited will only exist when we issue the booking confirmation. For UK & European hotel bookings whether by telephone, by e-mail or online, a contract between you and the hotel will only exist when we issue the booking confirmation. Please check the booking confirmation carefully as soon as you receive it paying special attention to the room type and tee times. Please contact us within 72 hours of receiving the booking confirmation if any information appearing on the confirmation or any other document appears to be incorrect or incomplete, as it may not always be possible to make changes later.
Group Bookings- Where your booking is for more than one person, the lead name will be responsible for the entire booking. As the lead name, you guarantee that you have the authority to accept the terms of Golf Travel Group Limited’s Booking Conditions The lead name will be responsible for making all payments due in accordance with the contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking if required.
If you have a Complaint – If you have a complaint or experience any problems during your holiday please inform the hotel or supplier concerned as soon as possible, who will endeavour to put things right. If the matter cannot be resolved locally, please contact Golf Travel Group Limited by emailing gerardw@chakatravel.com or phone 0800 233 5779 allowing Golf Travel Group to assist on your behalf. Failure to follow this procedure may result in Golf Travel Group Limited being denied the opportunity to investigate and rectify your complaint whilst you were in the resort, which may affect your rights. Alternatively, please write to our Customer Services Department at Business Design Centre, 52 Upper Street, London, N1 0QH or gerardw@chakatravel.com giving your booking reference and all other relevant information within 28 days of returning home from your holiday.
Insurance – We consider adequate travel insurance to be essential. It is a condition of our contract with you that you have suitable insurance cover for the travel arrangements you have booked with us and any activities that you expect to take part in. We do not check insurance policies. Please read your policy details carefully and take them with you on your holiday. We do not accept any liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy. You must ensure that any policy you purchase covers as a minimum the cost of cancellation by you or, if you have taken a non-UK holiday, the full costs that could be incurred in the event of you suffering an accident or illness, including repatriation. Please read your policy details carefully and take them with you.
Special Requests and Medical Issues – Any special requests, must be advised to us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any special requests. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If you or any member of your party has any medical issue or disability that may require assistance, please tell us before you book or, if diagnosed after you confirm your booking, as soon as possible after you become aware. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
Delays: In the event of delays to your transportation, the provision of assistance and refreshments is governed by the individual operator’s policy or in the case of flight delays, by European regulations. Golf Travel Group Limited cannot accept liability for any delays due to arrangements you make for air travel or any other transportation not booked with us.
Unavoidable and Extraordinary Circumstances – In these booking conditions, “unavoidable and extraordinary circumstances” means that we will not be liable or pay you compensation if any obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid even if all reasonable measures had been taken. Such events may include, without limitation: war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics, airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one or more flights) and the inability of airline(s) to operate flights as a result of the United Kingdom’s decision to leave the European Union (including the loss or restriction of air traffic or transit rights or the right of airline(s) to enter any airspace), or the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside the supplier(s) concerned control.
Taxes/Local Charges and Resort Fees – Certain countries/cities/airports/
Accommodation Ratings and Standards – Star ratings are used to symbolise the overall quality and level of standards of each accommodation type and are typically based on criteria including the range of standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. However, there is no uniform and consistent method of star ratings and as such, they can vary significantly by country, and often within countries. Also, not all countries have official rating systems. Therefore, the rating displayed is only an opinion and should only be used as a guide. If your Service Provider provides an “official” tourist board rating, we will endeavour to include that within the accommodation description. We cannot guarantee the accuracy of any ratings given. All ratings are as provided via the relevant Service Provider and are not our personal ratings.
Building Work – From time to time, maintenance, renovation or refurbishment and its associated noise are unavoidable at a hotel/accommodation. If we are notified of such works, we will inform you before you make your booking or within a reasonable time of us being notified. Please note that municipal works (for example road works) and other third-party building work in the vicinity of your accommodation is not the responsibility of the accommodation or Service Provider.
Section 3: Package Bookings only ( ATOL )
A package holiday is a combination of at least two different types of travel services, which are listed below:
– transport (such as a flight, coach or train but not transfers from an airport)
– accommodation (such as a hotel, villa or apartment) car rental
– a tourist service (such as a tour guide or a trip to a historical attraction) where this is a significant part of the holiday either because of its value or because it is an essential part of the trip. Your Contract with us – When you make a Package Booking with us, your contract will be with Golf Travel Group Limited Your package contract includes all the travel arrangements that we make for you including your hotel stay, pre-arranged golf rounds, transport and transfers and any other travel services that are stated on your booking confirmation. Please note that if flights are booked through an independent flight supplier your contract will be with the third party travel provider and not with Golf Travel Group Limited. Accordingly, your flight will not be protected by Golf Travel Groups ATOL, but may come under the third party’s ATOL – please check the third party’s terms and conditions carefully. Please note that flights purchased directly from an airline will not have ATOL protection.
Price – After your booking is confirmed, we may vary the price of your holiday directly as a consequence of variations in: (i) the cost of carriage of passengers resulting from the cost of fuel or other power sources, (ii) the level of taxes (including VAT) or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and (iii) the exchange rates applied to your holiday No price variation will be made less than 20 days before the start of your break.
Cancellations/Amendments by You – If once the booking confirmation has been issued, you wish to change your booking in any way (for instance to the numbers of persons in your group booking, transfer your holiday to another person) or cancel your holiday, the person who originally booked the holiday (the lead name) must notify us in writing by email or post. We may incur losses and costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, and in these circumstances, you will be charged a cancellation fee reflecting the losses and costs we incur. If you cancel or the number in your group booking reduces before the Balance Due Date, we have the right to retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your holiday depending on the cancellation costs we incur to our suppliers, how close your cancellation is to your departure date and our ability to resell cancelled bookings. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid and will refund to you the difference (if any). Please contact gerardw@chakatravel.com or telephone us at Golf Travel Group Limited prior to confirming your holiday in order to find out your hotel or golf course’s specific cancellation policy. Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy, you may be able to reclaim these charges. All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request. We will try to facilitate a transfer of your booking to another person provided that we receive 7 days’ notice prior to the departure date and that the person to whom you wish to transfer satisfies all the conditions of the holiday We may require satisfactory evidence before agreeing to the transfer. For all amendments and transfers, you will be required to pay any additional fees, charges or other costs arising from such amendment or transfer. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply.
Cancellations/Amendments by Us – Occasionally, Golf Travel Group Limited have to make changes to, and correct errors on our website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will not cancel your booking after the Balance Due Date, except due to Unavoidable and Extraordinary Circumstances or failure by you to pay the final balance by the Balance Due Date. Most changes are minor and we will advise you of them at the earliest possible date. Occasionally, if we have to make a “significant change” we will tell you of any such change as soon as reasonably possible. If we make a significant change to your holiday, we will offer you the choice of the following options:- 1: accepting the changed arrangements (with a price reduction if appropriate); or purchase an alternative holiday from us, if available. (We will try to offer you an alternative break of equivalent or higher standard for which you will not be asked to pay any more than the price of the original break. If we can only offer you an alternative which is cheaper than the original one, we will refund the price difference); or Cancelling (or accepting our cancellation) in which case you will receive a full refund of all monies you have paid to us. Any amendment or cancellation fees you incur in terms of other agreements you have made with other providers under separate contracts are not claimable from us. If any air arrangements included in your booking with us are altered due to Unavoidable and/or Extraordinary Circumstances, we reserve the right (where possible) to re-book you and any other members of your group on a suitable alternative flight or air carrier. We cannot guarantee that the routing or type of aircraft utilised will be the same as originally booked. Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions. Please see the Inclement Weather policy on our website which is incorporated into these Booking Conditions and forms part of your contract.
Our Liability to You – We will not be liable to pay compensation for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description if we prove that the lack of conformity claimed is attributable to you (or any member(s) of your party) or attributable to a third party unconnected with the provision of the travel services included in the package travel contract and is unforeseeable or unavoidable; or due to Unavoidable and Extraordinary Circumstances. However, in these circumstances, we will still provide you with prompt assistance if you are in difficulty. We do not accept responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website as being included in the price of your holiday and we have not agreed to arrange them. This also includes services that you have purchased or booked with a third-party provider. Any applicable international convention, for example, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all the benefit of any limitation of compensation contained in these or any conventions. Copies of the contractual terms of the suppliers of your holiday and the applicable international conventions are available from us on request. Under European regulations, in the event of denied boarding, cancellation or delay to your flight after you have checked in, you may be entitled to compensation from your airline. If you are unhappy with your airline’s response, you may complain to the Air Transport Users Council (telephone 0207 240 6061). Golf Travel Group Limited do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description which (a) on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you and (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we do not accept liability for any business losses, including loss of profit. You must provide us and our insurers with all the assistance that we reasonably require. You must also tell us and the supplier concerned about your claim or complaint, If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred. Where you are in difficulty during your holiday we will give you prompt assistance without undue delay, even if caused by Unavoidable and Extraordinary Circumstances, in particular by, providing appropriate information on health services, local authorities and consular assistance; and assisting you to make distance communications and helping you to find alternative travel arrangements.
Passports, Visas and Health – It is your responsibility to ensure that you have the correct travel documentation for your destination, Golf Travel Group Limited do not accept any liability if you are refused transportation by any carrier or entry into any country due to your failure to carry correct documentation. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0300 222 0000. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk The Foreign and Commonwealth Office provides up to date information to help you make an informed decision about travelling abroad. Visit www.gov.uk/foreign-travel-
Health requirements for travelling abroad change, and you should check the up-to-date position in good time before departure by visiting the travel advice section on the Department of Health’s website or by checking the recommended practice with your GP, practice nurse or travel health clinic. We can advise you on any compulsory health requirements if you are travelling abroad for your break.
Your Financial Protection – Flight packages: We provide full financial protection for our flight packages, by way of our Air Travel Organiser’s Licence number 11319, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. When you buy an ATOL protected flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on your ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the suppliers are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid to you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). For further information please visit the ATOL website at www.atol.org.uk
Changes to these terms
We reserve the right to change, amend, update and/or modify these Terms of Use from time to time. You still are required to agree to them so please check back here to stay up to date.